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      Problems Reconnecting Social Media Accounts

      Reconnecting social media accounts in HubSpot can sometimes be problematic. Here is a step-by-step guide to resolving this issue.

      1. Remove Old Connection:

        • Log in to HubSpot and go to "Marketing" > "Social".
        • Remove the old social media account causing issues.

      2. Check Permissions:

        • Ensure you have the necessary permissions for the social media account.

      3. Clear Browser Cookies and Cache:

        • Clear your browser cache and cookies to remove outdated login data.

      4. Reconnect the Account:

        • Go back to "Marketing" > "Social".
        • Click "Add Account" and follow the instructions to reconnect.

      5. Note Error Messages:

        • Pay attention to specific error messages and follow the suggested solutions.

      6. Contact HubSpot Support:

        • If the reconnection fails, contact HubSpot support.