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My Invoice is Incorrect

If your HubSpot invoice is incorrect, there can be various reasons for this. Here is a guide to review and correct your invoice.

Step-by-Step Guide:

  1. Accessing the Invoice:

    • Log in to your HubSpot account.
    • Go to your account icon in the top right corner and select "Account & Billing".
  2. Reviewing the Invoice:

    • Select the invoice you want to review.
    • Check all items on the invoice, including subscriptions, services, and taxes.
  3. Comparing with Your Contract:

    • Compare the invoice with your original contract or subscription.
    • Look for additional fees or services you did not order.
  4. Contacting Support:

    • If there are any discrepancies or errors, contact HubSpot support.
    • Prepare your account information and the specific invoice for quick resolution.
  5. Invoice Correction:

    • Support will investigate the issue and, if necessary, issue a corrected invoice.
    • Review the corrected invoice once again.