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Problems Reconnecting Social Media Accounts

Reconnecting social media accounts in HubSpot can sometimes be problematic. Here is a step-by-step guide to resolving this issue.

  1. Remove Old Connection:

    • Log in to HubSpot and go to "Marketing" > "Social".
    • Remove the old social media account causing issues.

  2. Check Permissions:

    • Ensure you have the necessary permissions for the social media account.

  3. Clear Browser Cookies and Cache:

    • Clear your browser cache and cookies to remove outdated login data.

  4. Reconnect the Account:

    • Go back to "Marketing" > "Social".
    • Click "Add Account" and follow the instructions to reconnect.

  5. Note Error Messages:

    • Pay attention to specific error messages and follow the suggested solutions.

  6. Contact HubSpot Support:

    • If the reconnection fails, contact HubSpot support.