---
title: Videos Are Not Playing in the CMS
description: Videos in the HubSpot CMS may not play for various reasons. This guide helps you identify and fix the issue.
---

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# Videos Are Not Playing in the CMS

## Videos in the HubSpot CMS may not play for various reasons. This guide helps you identify and fix the issue.

1. **Browser Check:**
   
     - Ensure your browser is up-to-date.
     - Check if the issue occurs in a different browser as well.
2. **Video Format and Size:**
   
     - Ensure the video is in a supported format (MP4) and under the maximum file size of 2 GB.
3. **CMS Settings:**
   
     - Go to your HubSpot dashboard and select "Marketing" \> "Files and Templates" \> "Files".
     - Verify that the video is correctly uploaded.
4. **Embedding Code Check:**
   
     - Ensure the embedding code is correctly integrated into your page.
     - Use HubSpot’s own video embedding code.
5. **Network and Firewall Settings:**
   
     - Check if your network or firewall is blocking video playback.
6. **Contact Support:**
   
     - If the issue persists, contact HubSpot support.

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