TRIALTA Knowledge
      Back to home
      1. Help Center
      2. TRIALTA Knowledge

      Videos Are Not Playing in the CMS

      Videos in the HubSpot CMS may not play for various reasons. This guide helps you identify and fix the issue.

      1. Browser Check:

        • Ensure your browser is up-to-date.
        • Check if the issue occurs in a different browser as well.

      2. Video Format and Size:

        • Ensure the video is in a supported format (MP4) and under the maximum file size of 2 GB.

      3. CMS Settings:

        • Go to your HubSpot dashboard and select "Marketing" > "Files and Templates" > "Files".
        • Verify that the video is correctly uploaded.

      4. Embedding Code Check:

        • Ensure the embedding code is correctly integrated into your page.
        • Use HubSpot’s own video embedding code.

      5. Network and Firewall Settings:

        • Check if your network or firewall is blocking video playback.

      6. Contact Support:

        • If the issue persists, contact HubSpot support.